Frequently Asked Questions
Here you will find answers to the most commonly asked questions regarding The Phoenix Fighter. Please read through this page before sending questions via our contact form.
Questions About Phoenix Fighter Subscriptions
What are the differences between the Core, Essentials, and Basic Subscriptions?
You can read detailed descriptions of each tier on the subscription page. The main differences are in the number of tasks you will receive per month, access to the private Facebook group, access to our Official Study Groups program and receiving the quarterly physical box.
How do i access phoenix fighter content?
You can access Phoenix Fighter content anywhere, anytime, by logging into your membership dashboard. For more information on accessing content, click here.
Can I change my subscription level?
Yes. To change your subscription level, contact our support desk.
When will my card be charged for my subscription?
Your card will be charged each month on the day that you originally subscribed to The Phoenix Fighter.
how can i update my payment information?
Unfortunately you cannot update your card information on your own. Please submit a ticket here and someone from The Phoenix Fighter team will assist you.
Can I get a refund on my subscription?
Phoenix Fighter subscriptions are non-refundable. You can cancel your subscription at any time, and you won't be billed for the following month.
When should I sign up for a Phoenix Fighter subscription?
Sign up any time! You'll receive immediate access to the digital content for the month once your payment is confirmed. Core subscribers will receive email notification of when to expect their quarterly box in addition to the digital content.
Can I pause my subscription?
Unfortunately, we don’t currently have an option to pause subscriptions, so you will need to cancel your subscription. You may resubscribe again as soon as you are ready.
Do you offer a free sample course/task?
We do. You can sign up for the free sample task here.
How do I join the closed Facebook group for subscribers?
You will receive a link to the Facebook group in your welcome email. When you request to join the group, remember to answer the prompt that asks you for the email you used to subscribe. This allows us to make sure only subscribers can join the group and keep the Phoenix Fighter group as safe and productive as possible.
I can’t remember my password to access monthly content.
You can reset your password at any time using the link you were sent at signup.
When are new tasks sent out each month?
New content is released on your membership dashboard on the first Monday of each month.
For Core subscribers:
How can I change my address for delivery?
You can update this information by logging into your membership dashboard and editing your account settings. Follow the instructions here.
How can I Sign up for a study group?
You can sign up to join an Official Phoenix Fighter Study Group by filling out the registration form located in the 'Study Groups' section of your membership dashboard.
When will I get my box each quarter?
Boxes are shipped out every third month. To receive a box you must have an active Core subscription on the last day of the month during the month prior to box delivery. When the boxes are received is dependent on shipping time to your location.
Can I use Phoenix Fighter materials for educational purposes/in my classes?
Currently, our monthly content is formatted to only be used by individuals or those in the same household. See our Terms Of Service.
How do I access the podcast and how often does it come out?
The podcast is recorded every other week and posted on the membership dashboard for Core and Essentials subscribers.
when will new monthly content be released?
Monthly content for The Phoenix Fighter is released on or about the first Friday of the month. You will receive an email when new content is released. All current subscribers will automatically have access in their membership account.
Questions About The Phoenix Fighter Business Model
Is The Phoenix Fighter a charity organization?
No. The Phoenix Fighter is a business that provides valuable information on allyship and anti-racist work to subscribers. While we have a business model that involves giving back to Black organizers, this is not a charity and your subscription is not tax deductible.
Why is The Phoenix Fighter focused on Black people vs. all marginalized people?
The Phoenix Fighter was created by Black women for Black organizers. Often Black people, and especially Black women/femmes are expected to labor for everyone but themselves. The Phoenix Fighter is an act of radical collective self-preservation and deliberate pushback against this narrative. There are many other organizations and efforts that support other identities and you are welcome to support them as well.
Why don’t you give your money to organizations?
The Phoenix Fighter is designed to specifically benefit marginalized Black organizers as individuals. Black non-men, who may or may not be with an official organization, do a majority of the labor for Black liberation work and are also the least likely to be financially sustained while doing it. Organizations have their own ways of getting money, and we believe supporting individual Black organizers is important too.
Black organizers who are a part of organizations are welcome to apply for financial gifts as an individual, and The Phoenix Fighter promotes the ongoing liberation work of many Black organizations and individuals through our platforms. We do our primary giving through our 40 Acres & A Future Fund.
Shouldn’t I give to Black organizations as well?
In short, yes. There are many great Black organizations you can and should support monetarily. You can choose to support them instead of The Phoenix Fighter or in addition to your subscription. We believe giving Black people your money is essential to being a useful ally.